Refund policy

Last updated: 1 October 2026

Trend Checkout (trendcheckout.store) is operated by APPS 365 LTD. We want you to be happy with your order. This policy explains your rights and how to return an item. It does not affect your statutory rights under UK consumer law.

1. Changed your mind? 14-day right to cancel

You can cancel your order for any reason within 14 days of the day after you receive it.

  • To cancel, email us at support@trendcheckout.store with your order number. You can also use the contact form. You don't need to give a reason.
  • We will reply with the returns address. Please send the item back within 14 days of telling us you want to cancel.
  • For change-of-mind returns, you pay the cost of return postage. We recommend a tracked service, because the item is your responsibility until it reaches us.
  • We will refund the price you paid including the original standard delivery charge within 14 days of receiving the item back (or proof that you've posted it, whichever is sooner), using your original payment method.
  • You may handle the item as you would in a shop to check it. If it has been used beyond that, or is damaged or incomplete, we may reduce the refund to reflect the loss in value.
  • If you cancel before your order is dispatched, we will refund you in full straight away.

2. Items that can't be returned for a change of mind

For health and hygiene reasons, items that arrive sealed and that touch the skin or mouth (for example facial tools, grooming trimmers or cosmetic applicators) can't be returned for a change of mind once the seal has been broken. This does not affect your rights if the item is faulty.

3. Faulty, damaged or not as described

Your rights under the Consumer Rights Act 2015 always apply.

  • Within 30 days of delivery you can reject a faulty, damaged or not-as-described item for a full refund.
  • After 30 days, we will offer a repair or replacement. If that doesn't fix the problem, you are entitled to a refund.
  • Please email support@trendcheckout.store with your order number and a photo or short video of the problem. In many cases we can resolve this without you needing to send the item back.
  • If we do need the item back, we pay the return postage.

4. Lost or missing parcels

Your order is our responsibility until it is delivered to you. If tracking shows no movement for 10 working days, or your parcel hasn't arrived by the latest estimated date, contact us and we will send a replacement or give you a full refund.

5. Refund timing

Once approved, refunds go back to your original payment method. Your bank may take 3-5 working days to show the money in your account.

6. Contact us

APPS 365 LTD, trading as Trend Checkout
Registered in England & Wales, company number 13955007
Registered office: 20-22 Wenlock Road, London, N1 7GU, United Kingdom
Email: support@trendcheckout.store
We reply within 1 working day (Mon-Fri).

Please don't send returns to our registered office - email us first and we'll give you the correct returns address.